Privacy Policy

This policy explains how OmniMatter EXIM Solutions Pvt Ltd(“OmniMatter”) handles information you provide through this website and through OmniAgent, our website AI assistant. We collect only what we need to respond to your inquiry and improve our service, and we never sell your data.

What we collect

• Chat messages you send to OmniAgent.
• Contact details you voluntarily share in chat or the contact form — such as your name, email, phone, and company.
• Business requirements you describe — your workflows, tools, channels, and goals.
• Page and referrer metadata — the page you started from, referrer, and campaign parameters.
• Technical diagnostics — coarse, non-identifying signals (e.g. which AI provider answered, response timing) and a one-way hashed form of your IP address. We do not store your raw IP address.

Why we use it

• To understand and respond to your business inquiry.
• To improve OmniAgent and the quality and reliability of our service.
• To maintain the security and integrity of the website.

AI processing

OmniAgent may use third-party AI providers to generate responses. When live AI is used, your message is sent to that provider solely to produce a reply. If providers are unavailable, OmniAgent answers from its own built-in knowledge. We do not use your conversation to train third-party models.

Sharing

We do not sell your information. We share it only with service providers that help us operate the website and respond to you (for example, email and database infrastructure), and only as needed for those purposes.

Your choices & deletion

You can ask us to access or delete the information associated with your conversation at any time. Email info@omnimatterexim.com and we’ll take care of it.

Contact

OmniMatter EXIM Solutions Pvt Ltd
India
info@omnimatterexim.com